Frequently Asked Questions

For further explanation on these topics and any other questions you may have, please use the contact us form below.

How do I make a complaint?

At EAS we always endeavour to give customers the best service possible. However, if you feel we’ve made a mistake and you would like to make a complaint, there’s a simple process you can follow. Please email our Customer Care Team All EAS Customer Service Advisers are fully trained to deal with complaints in a professional and sensitive way. We will reply to you within three working days and explain the steps we’re going to take. Rest assured that resolving your complaint matters to us.


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